Use of this website
The content on this site is provided for general information about our services. It does not constitute professional advice, and no client relationship is formed until a written proposal is signed by both parties.
Terms of service.
Last updated 2026. These terms govern use of this website and our professional engagements.
Engagements and proposals
Each engagement is governed by its own written proposal covering scope, deliverables, timeline, and fees. Where a proposal conflicts with these terms, the proposal prevails.
Client responsibilities
Accurate findings depend on reasonable access to your premises, records, and team during agreed periods. Delays in access may affect timelines and fees.
Fees and payment
Fees, milestones, and payment terms are set out in the proposal. Travel and accommodation for on-site work are billed separately unless stated otherwise.
Intellectual property
Reports and recommendations are prepared for your internal use. Our frameworks, scoring methodology, and training materials remain our intellectual property and may not be redistributed without written consent.
Confidentiality
Both parties agree to protect information disclosed during an engagement and to use it only for the purposes of that engagement.
Limitation of liability
Our recommendations are advisory. We are not liable for indirect or consequential losses arising from operational decisions made on the basis of our reports.
Contact
Questions about these terms can be sent to sshospitalitybenchmarking@gmail.com.